FAQ's

Order Status

Has my order shipped?

Click the "Login" link at the top right hand side of our site to check your orders status.

How do I track my order?

We do not send the contracts and deeds with tracking. We do send an email to you when we deposit them in the mail. If you do not receive this email, Contact our Experts.

My order never arrived or is wrong.

Contact our Experts immediately.

My Account

How do I create an account?

Click on "Login" link at the top right hand side of our site.

How do I edit my account information?

Click the "Login" link at the top right hand side of our site to edit your account information.

How much is my shipping?

Free!

I forgot my password.

Click the "Login" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product?

Please see our Returns and Exchanges link at the bottom of all pages.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax? 

No.  Sales Tax does not apply to real estate transactions in any state in the USA.

I have a question on my charges.

Click the "Login" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Click the "Login" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Additional Support

How do I contact you?

You can call or text our experts anytime at (530) 725-8671, email service@onlinelandsales.com, or use the Contact Our Experts link at the bottom of all pages.

How do I learn more?

You can visit the Learning Center by using the link at the bottom of all pages.